I'thou having download issues. What can I practice?

In order to investigate download bug that accept been reported to usa, nosotros require the following information in the report:

  • Country: The place you're downloading from, please make sure you are non using a VPN when testing equally this may make this information inaccurate.
  • Isp: The name of your Internet service provider, the company who you pay for your internet access.
  • Examination download speeds: You'll need to endeavor and download each of our test files in this commodity.
  • Your download link: The link generated for you when downloading a file.
  • TraceRoute: This is detailed data about your connectedness to our services, which allows us to place any common stalling points.

We must accept all of this data before we can help you. Please postal service your findings in our Feedback, Suggestions and Questions forum. To get the data required, please follow the troubleshooting steps beneath, at that place is a posting template at the bottom of the commodity:

Agreement what is within our control

We do our best to provide access to all mods for users all over the globe, withal we are sometimes hampered by weather beyond our control. A download link between two computers is deceptively unproblematic, but it tin can involve the data you requested existence sent halfway effectually the globe before information technology arrives on your reckoner, passing through hundreds of different servers and cables. If there is a problem with whatever piece of equipment along the route it may be across our ability to prepare. Our developers work hard to ensure that your downloads are existence routed to the server with the all-time connectedness but there are times where these limitations that are exterior of our control mean that we cannot provide y'all a fast download speed. In these cases, nosotros may ask you to consult with your Internet access provider (ISP) to meet if they tin meliorate the fashion they route your traffic to our servers.

Please note that the minimum download cap we enforce is 1MB/southward. If you are getting a consistently express speed which is lower than the maximum for your membership tier, this is non being enforced by u.s.a. and is either a connection trouble or a limit from your ISP. You lot can read more about our download caps and membership tiers here.

The sense checks

Before we get into the more advanced troubleshooting, it'southward important to cover the simple bug we often meet which can exist fixed with relative ease.

  • Downloads don't start: You should consult our "Troubleshooting website issues" page. This is normally acquired by a browser addon or privacy settings.
  • Make sure yous finish whatever other downloads: Nosotros frequently find that users report problems while Steam is downloading a 40GB update in the background, which is hogging all your bandwidth. This can too happen with Windows Update and any other software which automatically downloads content.
  • Update your mod manager: If yous're downloading with a mod managing director, please ensure you have the latest version. You should likewise try and download files manually to encounter if the problem is exclusive to the modern manager, in these cases it may be more useful to seek support with your chosen application.

If you're still having bug, continue to the steps below.

Server Tests

In this section we'll be checking your maximum connection speed to each of our server locations. For each of these links please stop all other downloads on your PC, click a link, allow twenty-30 seconds for the speed to stabilize, take a notation of the speed, and so stop the download and try the next one.

European union Servers -Amsterdam, Prague

US Servers -Los Angeles, Chicago, Miami

Worldwide - Premium CDN

If you're a Premium user, you accept the ability to change to your preferred server in your Site Preferences.

Note: Smaller files are served using the CloudFlare CDN which we do not have the ability to offering a examination for. This includes files under 20MB for regular users and under 500MB for Premium users.

Getting an example download link

Nosotros'll need to grab a couple of download links to add to the troubleshooting postal service. If possible please locate two files, one that is nether 20MB and another that is over 500MB.

Delight download these files manually and retrieve the full download link from your browser (example beneath).

TraceRoute Test

Next, we want to check the quality of the connection betwixt your PC and our servers by performing a TraceRoute performance. To do this you'll demand to:

  1. Open a command prompt window on your computer. (Press Windows+R to open the "Run" box. Type "cmd" and then click "OK".)
  2. Type "tracert files.nexus-cdn.com" in and press enter.
  3. You should be able to copy the results of this examination by selecting all (Ctrl + A) and copying the text (Ctrl + C).
  4. If yous wish, remove any personal information (such as your Windows account name) from the copied text after you paste information technology.

Posting Template

Finally, you should create a new topic on the forums including the test results. If you like, yous tin use this format by copying it and replacing the sample data with your data:

State: UK

Internet Service Provider (ISP): Virgin Media

Average Download Speed (non-Nexus downloads): 10MB/s

Download tests:

  • Amsterdam: 10MB/southward
  • Prague: 10MB/s
  • LA: 10MB/south
  • Chicago: 10MB/southward
  • Miami: 10MB/s
  • Premium CDN: 10MB/s

Download links:

  • Large File: http://filedelivery.nexusmods.com/2295/x-26-x.7z?fid=78&ttl=1538480707&setec=99139be559e314ada0e83a6b056dca03
  • Small File: http://filedelivery.nexusmods.com/2295/10-26-ten.7z?fid=78&ttl=1538480707&setec=99139be559e314ada0e83a6b056dca03

TraceRoute results:

C:\Users\NexusMods>tracert files.nexus-cdn.com  Tracing route to files.nexus-cdn.com [195.181.173.81] over a maximum of 30 hops: 	  ane     2 ms     1 ms     i ms  192.168.0.1 	  ii     *        *        *     Request timed out. 	  three    13 ms    11 ms     9 ms  exe2-cadre-2a-xe-121-0.network.virginmedia.net [80.six.130.245] 	  four     *        *        *     Request timed out. 	  v    xiv ms    fifteen ms    12 ms  m686-mp2.cvx1-b.lis.punch.ntli.internet [62.254.42.174] 	  6     *        *        *     Request timed out. 	  seven    23 ms    24 ms    20 ms  us-nyc03a-rd1-xe-0-0-ii-8.aorta.cyberspace [84.116.137.57] 	  8    21 ms    20 ms    20 ms  nl-ams14a-ri1-ae-8-0.aorta.net [84.116.135.38] 	  ix    30 ms    21 ms    20 ms  213.46.182.186 	 10     *       23 ms     *     unn-195-181-173-81.datapacket.com [195.181.173.81] 	 eleven     *       22 ms     *     unn-195-181-173-81.datapacket.com [195.181.173.81] 	 12    22 ms     *       24 ms  unn-195-181-173-81.datapacket.com [195.181.173.81] 	Trace complete.

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